In Microsoft Dynamics 365 Business Central, the Posted Sales Invoice page provides various actions to manage and correct invoices after they have been posted. The Correct, Cancel, and Corrective Credit Memo actions serve different purposes in handling errors or adjustments in posted sales invoices. Here’s an overview
1. Correct Action
- Purpose: Used to correct a posted sales invoice that contains errors.
- Functionality:
- Creates a corrective credit memo to reverse the original posted invoice.
- Simultaneously create a new sales invoice with the original details, allowing for corrections.
- Allows users to edit the new invoice before posting it again.
- Best Use Case: When you need to make changes to an invoice (e.g., incorrect item details, quantities, or pricing).
Posted Sales Invoice > Correct Action > Cancelled the Invoice
Here we can see that a new Sales Invoice automatically replaces the existing one upon cancellation.
2. Cancel Action
- Purpose: Used to completely void a posted sales invoice without issuing a new one.
- Functionality:
- Creates a corrective credit memo to cancel the original posted invoice.
- No new sales invoice will be created.
- The system fully reverses the original invoice without making any further corrections or changes.
- Best Use Case: The invoice becomes invalid, and no further action is required when the customer cancels the order.
Posted Sales Invoice > Cancel Action > New Credit will be created automatically with same amount as we have Invoiced.
3. Corrective Credit Memo Action
- Purpose: Used to manually create a credit memo linked to a specific posted sales invoice.
- Functionality:
- Opens a new corrective credit memo with details pre-filled from the selected posted sales invoice.
- Users can adjust the details in the credit memo before posting it.
- Best Use Case: When you need to adjust only a specific part of the invoice, such as refunding a single item from a multi-item invoice.
Posted Sales Invoice > Create corrective Credit Memo > Creates New Credit Memo
Summary of Differences:
| Action | Creates Credit Memo | Creates New Invoice | Editable New Invoice | Use Case |
| Correct | Yes | Yes | Yes | To correct errors and issue a revised invoice. |
| Cancel | Yes | No | N/A | To void the invoice entirely without replacement. |
| Corrective Credit Memo | Yes | No | N/A | To partially or fully reverse a specific invoice. |
These options ensure flexibility in managing errors or changes in your sales invoicing process.
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