Microsoft Dynamics 365 Customer Engagement

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Dynamics 365 Customer Engagement
Key Features include

AI-Powered Copilot Assistance for sales and service

Customer Insights & Analytics with real-time dashboards

Omnichannel Support (Email, Chat, Phone, Social)

Case & Ticket Management with intelligent routing

Sales Pipeline & Opportunity Management

Lead Scoring and Automated Nurturing

Service Level Agreements (SLAs)

Knowledge Base & Self-Service Portals

Mobile App for Field Agents

Integration with Microsoft 365, Power BI & Business Central

Dynamics 365 Customer Engagement includes

Boost Customer Engagement with Dynamics 365 Apps

Dynamics 365 Sales

Convert leads to customers with guided selling, opportunity tracking, and forecasting.

D365-Sales-Pipeline-Dashboard_banner_img

Dynamics 365 Customer Service

Deliver personalized support through case management, omnichannel support, and AI assistance.

Dynamics 365 Field Service

Plan, schedule, and manage field resources efficiently with intelligent routing.

Dynamics 365 Customer Insights

Get actionable data-driven insights to personalize every interaction.

Dynamics 365 Marketing

Automate campaigns, run targeted journeys, and engage customers at the right moment.

Omnichannel Engagement Hub

A unified workspace for support teams to manage customer conversations across channels.

Ready to transform your customer experience?

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Packages

Contact Madhda team for price.

Custom Price

At Madhda, we help you choose the right license combination based on your needs, ensuring cost efficiency and maximum value.

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Why Choose MADHDA

Microsoft Certified Partner

As a Certified Microsoft Partner, we guarantee the delivery of tailored business solutions and cutting-edge embedded strategies.

Proficient Team

Our team consists of highly skilled professionals who are certified by Microsoft implementing Dynamics 365 solutions.

Dedicated Support

We’ve developed a dedicated support model designed to ensure our clients maintain seamless continuity throughout their processes.

Competitive Pricing

Our tailored and top-tier implementations are available at a 40% discounted rate compared to alternative Microsoft implementation partners.

Custom Configured

Based on your existing workflow and in line with your business objectives enhancing the effectiveness of your revenue-generating initiatives.

Flexible Delivery

We prioritize your project and recognize your time constraints, ensuring timely delivery in accordance with committed deadlines.

Build meaningful customer connections with Dynamics 365 Customer Engagement.

Start Your CRM Transformation

Frequently Asked Questions

What is Microsoft Dynamics 365 Customer Engagement?

It’s a suite of CRM applications for managing sales, service, field operations, marketing, and customer insights in one unified platform.

Is Dynamics 365 CE suitable for small and mid-sized businesses?

Absolutely. It’s built to scale, with flexible licensing that fits SMBs as well as large enterprises.

Can Dynamics 365 CE integrate with Business Central?

Yes. It integrates natively, giving you a complete view of customers—from transactions to interactions.

How long does implementation take?

Depending on modules and complexity, implementations range from 4 to 12 weeks.

Does Madhda provide post-implementation support?

Yes. We offer dedicated support, training, and optimization services.