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DynaConnect

The only ConnectWise PSA integration for Dynamics 365 Business Central that lives entirely inside Business Central - no middleware, no third-party platform, no data leaving your environment.

What is DynaConnect

DynaConnect is an enterprise-grade ConnectWise PSA integration for Microsoft Dynamics 365 Business Central – built natively inside Business Central as a certified extension. Unlike traditional middleware or iPaaS tools, DynaConnect lives directly within your Business Central environment, meaning your team manages everything from one familiar interface and your data never leaves your BC environment. 

Developed by Madhda Inc. – a certified Microsoft Solutions Partner — DynaConnect holds dual certifications: it is officially listed on Microsoft AppSource and carries the ConnectWise PSA Certified status on the ConnectWise Marketplace. These certifications represent rigorous technical validation, compliance checks, and quality standards that give your IT and finance teams full confidence in the solution. 

DynaConnect was purpose-built for Managed Service Providers (MSPs) that depend on ConnectWise PSA for service delivery, ticketing, and billing – while using Dynamics 365 Business Central as their core ERP for financial management, procurement, and reporting. By unifying these two platforms into a single automated data ecosystem, DynaConnect eliminates the operational inefficiencies, errors, and delays that come from running disconnected systems. 

DynaConnect synchronizes customers, vendors, agreements, items, invoices, purchase orders, employee expenses, and customer payments – all in real time – so your ConnectWise PSA and Business Central stay in perfect alignment without any manual effort.

Built Inside Business Central - A Truly Native Experience

What separates DynaConnect from every other ConnectWise integration for Dynamics 365 Business Central is where it lives. DynaConnect is not a middleware connector, a cloud integration service, or a standalone application requiring a separate login. It is a native Business Central extension built using Microsoft's AL programming language and deployed directly within your BC environment via Microsoft AppSource. Most ConnectWise accounting integration solutions require a separate iPaaS subscription - Azure Logic Apps, Zapier, Boomi, or MuleSoft. These add cost, complexity, and risk. DynaConnect eliminates all of that:

No separate integration platform subscription to manage

No additional monitoring dashboard outside of Business Central

No middleware that could break, require independent updates, or go offline

No learning curve - everything is configured and monitored within BC

With DynaConnect, all data flowing between ConnectWise PSA and Business Central is processed and stored exclusively within your own BC environment. There is no external database, no third-party cloud storage, and no vendor-held data. This matters across every dimension of your business.

Because DynaConnect is embedded inside Business Central, your finance and operations teams never need to switch platforms. They configure field mappings, trigger syncs, view error logs, and monitor data flow entirely within the Business Central environment they already use every day. This dramatically reduces adoption friction and increases long-term usage success.

Data Ownership & Security

  • Absolute data ownership - records stay in your Business Central environment
  • Protected by Microsoft's enterprise-grade security (GDPR, SOC 2, ISO)
  • No third-party data processing agreements required
  • Role-based access governed entirely by your existing BC permissions

Compliance & Audit

  • Business Central's native audit trail covers all DynaConnect-synced records
  • No cross-border data transfer issues or residency concerns
  • Disaster recovery covered by your existing BC backup procedures
  • Fully compliant with Microsoft's enterprise security standards

Dual Certification - ConnectWise PSA Certified & Microsoft AppSource Listed

DynaConnect is one of very few ConnectWise Business Central integration solutions to carry both a ConnectWise PSA Certified designation and a Microsoft AppSource listing. These are not marketing labels - they represent independent, rigorous validation by two of the world's leading technology platforms.

ConnectWise PSA Certified

  • Official listing on the ConnectWise Marketplace
  • Tested and validated against ConnectWise PSA APIs
  • Recognized as a trusted ConnectWise integration partner
  • Eligible for ConnectWise PSA support during setup
  • Compatibility maintained across all PSA updates

Microsoft AppSource Listed

  • Passed Microsoft's multi-stage App Validation and security review
  • Certified compliant with Dynamics 365 BC extension standards
  • Deployed via standard BC extension mechanism
  • Maintained through Microsoft's secure app pipeline
  • Eligible for Microsoft partner support channels

The Problem DynaConnect Solves

MSPs and growing technology businesses rely on ConnectWise PSA for service delivery, ticketing, project management, and billing and on Microsoft Dynamics 365 Business Central for financial management, procurement, and ERP operations. These are two of the most powerful platforms in their respective categories. But when they operate in silos, the business pays a significant hidden cost every single day.

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Day-to-Day Operational Pain Points

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Finance staff manually re-keying invoices from ConnectWise into Business Central daily

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Customer records created in ConnectWise never reaching Business Central automatically

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Purchase orders approved in BC not visible to PSA project managers

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Employee expense reports waiting in a queue for manual posting

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Payments applied in BC not reflected in ConnectWise - causing customer confusion

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Month-end close delayed while teams reconcile data across both platforms

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Business-Level Consequences

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Higher headcount cost just to manage data re-entry and reconciliation

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Billing errors and disputes from incorrect or delayed invoices

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Delayed revenue recognition impacting financial reporting accuracy

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Custom integrations break every time ConnectWise or BC is updated

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Compliance risks from inconsistent data across financial and operational systems

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Inability to scale revenue without proportionally growing admin overhead

Most MSPs live with these problems not because they lack good systems, but because those systems were never designed to communicate natively.DynaConnect solves this with a certified, real-time, bi-directional ConnectWise PSA integration that becomes a permanent, native part of your Business Central environment not a workaround, not an export/import routine, not a fragile custom script.

How DynaConnect Works

DynaConnect operates as a native Business Central extension that communicates with ConnectWise PSA through a secure, encrypted REST API layer. Because the integration lives inside Business Central, all configuration, logic, and monitoring happen within your existing BC environment. There is no separate middleware to manage, no external vendor login, and no data leaving your Business Central environment.The ConnectWise Business Central integration supports both real-time, event-triggered sync - something changes in ConnectWise → Business Central updates immediately and scheduled batch synchronization for bulk data refresh at defined intervals. Both modes are configured and managed directly within Business Central.

🛡 Secure. Encrypted. Native.
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ConnectWise PSA

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Customers & Companies
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Vendors & Suppliers
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Products & Inventory Items
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Agreements & Recurring Contracts
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Sales Invoices & Credit Memos
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Purchase Orders (incl. partial receipts)
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Employee Expense Reports - Reimbursable
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Employee Expense Reports - Non-Reimbursable
DynaConnect
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D365 Business Central

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Customer Payment Details & Receipts
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Real-Time Payment Status Updates
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Account Reconciliation Confirmations
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Financial Posting Status
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Credit Memo Application Records
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All synced data is stored exclusively in your Business Central environment.

Key Features Complete Capability Overview

DynaConnect is not a simple data pipe. It is a comprehensive ConnectWise PSA integration platform designed specifically for the operational complexity of MSPs running Dynamics 365 Business Central. Here is a detailed look at every capability:

Native Business Central Extension

Installed directly inside BC via Microsoft AppSource - no third-party platform, no separate login. Everything is managed within your existing BC environment, and all data stays within your own BC environment.

Real-Time & Scheduled Sync

Supports both event-triggered real-time sync and configurable batch synchronization. Finance teams can trigger on-demand syncs or set schedules aligned with their workflows.

Ready-to-Use Connectors

Out-of-the-box ConnectWise PSA integration connectors for all major data entities - customers, vendors, invoices, POs, expenses, payments, and agreements.

Flexible Field Mapping Engine

Visually map fields between ConnectWise and Business Central without writing code. Set conditional rules, transformations, and default values to ensure data integrity.

Error Management Dashboard

A comprehensive error log interface built natively inside BC - view failed syncs, identify root causes, retry records, and configure alerts without leaving Business Central.

Secure REST API Architecture

All data exchange uses encrypted HTTPS with token-based authentication. No credentials or data are stored outside Business Central. Fully compliant with Microsoft security standards.

Configurable Workflow Triggers

Set custom triggers based on business events - when an invoice is approved in ConnectWise PSA, it auto-posts to Business Central. Reduce human intervention and close process gaps.

Scalable Multi-System Framework

Architecture designed to grow with your MSP business. As you add customers, ConnectWise entities, or BC modules, the integration adapts without re-engineering.

Cross-Module ERP Coverage

Synchronization spans all key BC modules - Finance, Sales, Purchasing, Inventory, and Projects - ensuring every department has current, accurate data at all times.

Conference Room Pilot (CRP)

Before go-live, a real-world simulation validates every sync scenario against your actual data - catching edge cases and confirming the integration behaves exactly as expected.

Universal Version Compatibility

Supports all versions of ConnectWise PSA (Manage) and all supported versions of Dynamics 365 Business Central - including cloud (SaaS) and on-premises deployments.

Role-Based Access Control

Leverages BC's native role and permission system to control who can configure mappings, trigger syncs, or view error logs - no additional user management layer required.

What Data Gets Synchronized Complete Entity Reference

DynaConnect covers a comprehensive set of data entities across ConnectWise PSA and Dynamics 365 Business Central. Below is the complete reference of every entity synchronized - including direction, sync mode, and the business value of each:

ConnectWise PSA → Business Central

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Customers / Companies
CW → BC
Real-Time
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Vendors / Suppliers
CW → BC
Real-Time
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Products & Items
CW → BC
Real-Time
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Sales Invoices
CW → BC
Real-Time
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Credit Memos
CW → BC
Real-Time
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Purchase Orders
CW → BC
Real-Time
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Expense Reports (Reimbursable)
CW → BC
Batch / Real-Time
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Expense Reports (Non-Reimbursable)
CW → BC
Batch / Real-Time

Business Central → ConnectWise PSA

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Customer Payments
BC → CW
Real-Time
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Payment Receipts
BC → CW
Real-Time
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Account Reconciliation Data
BC → CW
📅 Scheduled
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Our Implementation Approach How We Get You Live

DynaConnect comes with a structured, proven implementation methodology delivered by Madhda's certified team. Because the ConnectWise Business Central integration is built entirely inside Business Central, there is no infrastructure to provision, no middleware to configure externally, and no third-party platform to onboard. You install from AppSource and work through our structured process:

01 Define_icon

Requirement Analysis

Understand existing systems, workflows, and integration goals.

02 Design_icon

AppSource Installation

DynaConnect installs directly from Microsoft AppSource into Business Central in minutes

03 Development_icon

ConnectWise API Configuration

Secure API credentials are configured between your ConnectWise PSA instance and DynaConnect within BC

04 Delivery_icon

Data Mapping & Field Configuration

Using DynaConnect's visual mapping engine inside BC, all field-level mappings are configured

05 migration-icon

Workflow Trigger Setup

Sync triggers, schedules, and automation rules are configured

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Conference Room Pilot (CRP)

A full CRP simulation is conducted using representative sample data

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Testing & Quality Assurance

End-to-end QA testing covers data integrity, sync performance, error handling, and business rule compliance

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Go-Live & Hypercare

Integration deployed to production with close monitoring of initial sync cycles

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Training & Knowledge Transfer

Hands-on training within Business Central for finance, operations, and IT teams

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Ongoing Support

Madhda provides continuous post-go-live support, monitoring, and maintenance

DynaConnect VS The Alternatives

Many MSPs evaluate generic iPaaS platforms, custom-built scripts, or manual workarounds before discovering DynaConnect. Here is an honest, side-by-side comparison of your ConnectWise PSA integration options:

Feature Generic iPaaS (Zapier, Boomi, etc.) Custom-Built Integration
Built inside Business Central
Yes - 100% native
No - separate platform
Depends on developer
Data stays in your BC environment
Yes - always
No - routed through vendor
Depends on design
ConnectWise PSA Certified
Fully Certified
Not certified
Not certified
Microsoft AppSource Listed
Officially Listed
Not listed
Not listed
Time to go live
Days to weeks
Weeks to months
Months to years
Ongoing maintenance cost
Low - monthly subscription
High - monthly SaaS + dev
Very high - custom dev
Breaks after system updates
Maintained proactively
Frequently
Common issue
No-code field mapping
Full visual mapping in BC
Partial only
Requires developer
Error dashboard inside BC
Native BC dashboard
External tool only
External tool only
Scalable without rework
Built to scale
Limited
Significant rework

Business Benefits - The Impact Across Your Organization

DynaConnect delivers measurable improvements across every team that touches ConnectWise PSA or Dynamics 365 Business Central. Here is a breakdown of the benefits by business function:
  • Eliminate hours of daily manual invoice posting from ConnectWise into BC 
  • Automated billing reduces invoice cycle time from days to minutes
  • Real-time payment sync means AR balances are always current and accurate
  • Month-end close accelerated – reconciliation is automated
  • Revenue recognition automated based on invoice and payment data
  • Expense reports posted automatically – no paper trails or email chains
  • Reduced audit risk with traceable, consistent financial data in BC
Accounting for CPA
  • Agreement and project data flows from ConnectWise to BC automatically 
  • Purchase orders created in ConnectWise are immediately visible in BC 
  • Partial goods receipts handled accurately without manual workarounds
  • Customer records stay consistent between your PSA and ERP at all times
  • Service teams can trust that agreement financial status is current in CW
  • Vendor onboarding in ConnectWise automatically creates vendor in BC
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  • Real-time financial dashboards always reflect current ConnectWise billing
  • Greater visibility into profitability by customer, project, and agreement
  • Faster and more accurate management reporting for board-level decisions 
  • Scale revenue without proportionally scaling admin headcount
  • Reduce operational risk from data inconsistencies between systems
  • Cost savings by eliminating manual processes and error correction
D365 Integration
  • Customers receive faster, more accurate invoices – no manual delays 
  • Payment status in ConnectWise always reflects what is received in BC
  • Credit memos applied accurately and promptly without manual steps
  • Account managers see outstanding balances and payment history in real time
  • Billing disputes reduced because PSA and ERP data always match
  • Professional, consistent invoicing builds stronger client trust
Customer support
  • No external data storage – all integration data lives within Business Central
  • Microsoft’s enterprise security controls protect all integration data automatically
  • Role-based access via Business Central’s native permission system
  • No third-party integration vendor with access to your business data
  • Full audit trail of all synced records within BC’s change log
  • Simplified DR planning – BC backup covers integration data automatically
Microsoft Power Platform
  • Scale your MSP without scaling administrative overhead
  • Add customers, vendors, and products in ConnectWise – BC updates automatically
  • Proven solution trusted by MSPs across multiple countries and industries
  • Predictable one-time implementation + monthly subscription pricing
  • Avoid the ongoing cost and risk ofmaintaininga custom integration 
  • Future-proof – maintained and updated as both platforms evolve 
Calibration Event Management

Technical Specifications

DynaConnect meets the technical standards expected of enterprise-grade Dynamics 365 Business Central extensions. Below is the complete technical profile:

1. Deployment Method
Deployment Method

Native Business Central Extension via Microsoft AppSource - no external installation required

2. Development Language
Development Language

Microsoft AL (Application Language) - the standard for Dynamics 365 BC extensions

3. Architecture
Architecture

Native BC extension + secure REST API layer communicating with ConnectWise PSA

4. Data Storage
Data Storage

Exclusively within your Business Central environment - no external database or third-party storage

5. Authentication
Authentication

Token-based authentication with encrypted HTTPS for all ConnectWise PSA API communication

6. Sync Modes
Sync Modes

Real-time (event-triggered) and Scheduled (batch) - both configurable within Business Central

7. ConnectWise PSA Compatibility
ConnectWise PSA Compatibility

All versions of ConnectWise PSA (Manage)

8. Business Central Compatibility
Business Central Compatibility

All supported versions of Microsoft Dynamics 365 Business Central (Cloud SaaS & On-Premises)

9. Security Standards
Security Standards

Inherits Microsoft's enterprise security framework - GDPR compliant, SOC 2 aligned

10. User Access Control
User Access Control

Business Central's native role and permission system - no additional user management required

11. Error Handling
Error Handling

Comprehensive error logging dashboard built natively inside Business Central

12. Monitoring
Monitoring

All sync events, successes, failures, and warnings logged within Business Central

13. Certifications
Certifications

ConnectWise PSA Certified + Microsoft AppSource Listed

14. Pricing Model
Pricing Model

One-time implementation fee + affordable monthly subscription

Ready to Connect Your Business?

Install DynaConnect from Microsoft AppSource today or book a personalized demo with our team.

Book a Demo Today

Why Choose Madhda Inc.

DynaConnect is built, maintained, and supported by Madhda Inc. a certified Microsoft Solutions Partner and ConnectWise partner with a global team and clients across the United States, United Kingdom, Australia, UAE, Canada, Netherlands, Germany, and Denmark.

Madhda brings a rare combination of deep Microsoft Dynamics expertise, proven ConnectWise PSA integration experience, and a commitment to delivering practical, cost-effective, and durable implementations. With Madhda, you are not just buying software - you are gaining a long-term technology partner who understands both your PSA and ERP environments inside and out.

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Microsoft Certified Partner

Delivery of enterprise-grade Microsoft solutions backed by Microsoft's partner certification program.

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Certified, Proficient Team

Microsoft-certified professionals with hands-on Dynamics 365 BC and ConnectWise PSA integration experience.

dedicated-support

Dedicated Support Model

A structured support framework ensuring your ConnectWise Business Central integration runs without interruption.

competitive-pricing

Competitive Pricing

Top-tier implementations at up to 40% lower cost compared to alternative Microsoft partners - without compromising on quality.

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Custom Configured

Solutions aligned with your specific workflows, business rules, and objectives - not a one-size-fits-all approach.

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On-Time Delivery

We prioritize your timeline and consistently meet committed go-live dates - no surprises, no delays.

Clients Who Trust Our Solutions

What Our Clients Say

Discover how Madhda has transformed businesses with innovative IT and BPO solutions, fostering growth, efficiency, and success across various industries.

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Facing issues with the previous ERP to manage data. Madhda's approach, which I really like, is they go live with a very simple version and then build it from there. They have a very good approach to implementing and designing ERPs. They have a big range of services to offer. Support is very fast and responsive; even though they are overseas, they can be local.

Josh McMahon Managing Director at Extreme Marquees - Australia

Your work on the DynaConnect integration to Business Central has been nothing short of exceptional. You didn’t just deliver a solution; you solved a real business challenge that was critical for us. What stood out was your ability to understand the complexity, take ownership, and execute flawlessly. You turned ideas into reality with minimal guidance, showing both independence and innovation. We’re proud to have partnered with you and look forward to what’s next!

Kenneth Melgaard Owner - Melgaard IT - Denmark

Frequently Asked Questions

Do I need to install any software outside of Business Central?

No, DynaConnect is installed entirely within Microsoft Dynamics 365 Business Central via Microsoft AppSource. There is no external software, no third-party platform, and no separate application to install or manage. Configuration, monitoring, error handling, and sync management are all done within your existing Business Central environment. 

All data synchronised by DynaConnect is stored exclusively within your Business Central environment. DynaConnect does not route, store, or retain any business data on external servers or third-party platforms. Your data is fully protected by Microsoft’s enterprise security controls and remains under your control at all times. 

DynaConnect supports all versions of ConnectWise PSA (Manage) and all supported versions of Microsoft Dynamics 365 Business Central – including both cloud (SaaS) and on-premises deployments. There are no version-specific limitations. 

Yes, DynaConnect holds the ConnectWise PSA Certified designation and is officially listed on the ConnectWise Marketplace. This certification confirms that DynaConnect has been tested and validated against ConnectWise’s API standards and compatibility requirements.

Yes, DynaConnect is officially listed on Microsoft AppSource for Dynamics 365 Business Central. It has passed Microsoft’s App Validation program, confirming it meets Microsoft’s technical, security, and compliance standards for Business Central extensions.

Yes, DynaConnect’s flexible field mapping engine lets your team configure exactly which data entities are synchronized, how fields map between ConnectWise and Business Central, and what conditions or transformations apply. No coding is required – all configuration is done within Business Central.

DynaConnect includes a comprehensive Error Management Dashboard built natively inside Business Central. All failed syncs, warnings, and exceptions are logged with full detail so your team can quickly identify the issue, retry the record, and prevent future failures. Alerts can be configured to notify relevant team members automatically.

Most standard ConnectWise PSA to Business Central integration implementations go live within a few days to a few weeks, depending on the complexity of your environment and the number of data entities being configured. Madhda‘s structured methodology – including a Conference Room Pilot and full QA testing – ensures a smooth go-live regardless of complexity.

DynaConnect is priced with a one-time implementation fee and an affordable monthly subscription. Contact sales@madhda.com for a tailored quote based on your environment and requirements.

Madhda Inc. provides dedicated ongoing support for DynaConnect. As ConnectWise PSA and Business Central release updates, Madhda proactively maintains compatibility. For ConnectWise API credential assistance, the ConnectWise PSA support team (help@connectwise.com) is also available.

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