Deliver Exceptional On-Site Service - Every Time

Empower your field teams with intelligent scheduling, real-time insights, and connected workflows that keep customers happy and operations running smoothly.

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Optimize service operations

Transform your service operations with AI agents, the Internet of Things (IoT), and mixed reality.

Benefit from self-service scheduling

Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.

Automate communication

Keep your customers informed with automated service reminders and notifications via email and text messaging.

Provide post-engagement surveys

Gain customer insights by sending automated, personalized surveys after completing field service calls.

Boost technicians’ efficiency

Ask Copilot in Dynamics 365 Field Service to search lengthy product manuals and find relevant answers to resolve issues faster.

Remain in the flow of work

Share links to work orders that automatically expand to show key details in Microsoft Teams.

Enhance productivity with Copilot

Interact with Copilot to find pertinent information about work orders using natural language.

Streamline work order management

Use Copilot in Dynamics 365 Field Service to generate a response to customers in Outlook, summarizing key details and next steps.

Build a comprehensive view

Create unified financial and inventory data flow between Field Service and Dynamics 365 Business Central.

Overview

What is Dynamics 365
Field Service?
How it Helps
Key Benefits of Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is an end-to-end solution designed for organizations that manage on-site service operations. It unifies work order management, scheduling, asset tracking, mobile support, and service analytics—ensuring technicians, dispatchers, and service managers are always connected and aligned.

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Optimize technician schedules with AI-driven recommendations

Predict and prevent breakdowns through IoT-enabled insights

Improve first-time fix rates with guided workflows and remote collaboration

Streamline work orders, inventory, and service tasks in one unified system

Deliver faster, more accurate service that boosts customer trust and loyalty

Higher First-Time Fix Rates

with accurate diagnostics, real-time information, and optimized scheduling

Predictive Maintenance

using IoT data to identify issues before failures occur

Connected Field Teams

with mobile access to tasks, guides, maps, and customer history

Reduced Operational Costs

through automation and smart resource allocation

Better Customer Satisfaction

with transparent service timelines and proactive updates

Improved Asset Lifetime

through continuous monitoring and maintenance insights

Streamlined Service Delivery

with unified work orders, dispatching, and billing

Dynamics 365 Customer Engagement’s
Key Features

AI-Enabled Scheduling & Dispatch

Automatically assign the right technician based on skills, location, and workload; optimize routes to minimize travel time and maximize productivity

Work Order Management

Create, track, and manage work orders from start to finish provide technicians with complete job details on their mobile devices

IoT-Driven Predictive Maintenance

Connect assets to IoT sensors for continuous monitoring trigger service alerts automatically when anomalies are detected

Mobile Technician Experience

Technicians access tasks, customer history, manuals, and notes on the go capture photos, signatures, and updates directly through the mobile app

Asset & Inventory Management

Track parts, tools, and asset lifecycle in real time ensure technicians have the right inventory before visiting the site

Remote Assist Support

Enable experts to guide technicians remotely using Microsoft Teams or HoloLens reduce repeat visits and speed up resolution

Real-time Customer Service

Work Order Management
Advanced Scheduling & Dispatching
Resource & Route Optimization
Preventive & Predictive Maintenance
Inventory & Asset Management
Customer Communication & Service Portal
Mobile Field Service App
Remote Assist (AR-based support)
Insights, Reporting & Service Analytics

Deliver Smarter, Faster, and More Predictable Field Service.

Talk to our Dynamics 365 experts to transform your service operations.

Book a Free Consultation

Dynamics 365 Field Service pricing Packages

Dynamics 365 Field Service

$105 user/month, paid yearly

Get comprehensive field service management, including step-by-step guides and remote expert assistance.

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Dynamics 365 Field Service Contractor

$50 user/month, paid yearly

Efficiently assign and manage external frontline technicians.

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Why Choose MADHDA

Microsoft Certified Partner

As a Certified Microsoft Partner, we guarantee the delivery of tailored business solutions and cutting-edge embedded strategies.

Proficient Team

Our team consists of highly skilled professionals who are certified by Microsoft implementing Dynamics 365 solutions.

Dedicated Support

We’ve developed a dedicated support model designed to ensure our clients maintain seamless continuity throughout their processes.

Competitive Pricing

Our tailored and top-tier implementations are available at a 40% discounted rate compared to alternative Microsoft implementation partners.

Custom Configured

Based on your existing workflow and in line with your business objectives enhancing the effectiveness of your revenue-generating initiatives.

Flexible Delivery

We prioritize your project and recognize your time constraints, ensuring timely delivery in accordance with committed deadlines.

Ready to Elevate Your Field Service Operations?

Let’s modernize how your technicians deliver on-site service.

Schedule a Consultation

Frequently Asked Questions

Who should use Dynamics 365 Field Service?

It is ideal for businesses that deliver on-site services—such as utilities, HVAC, telecom, equipment servicing, manufacturing support, and facility management.