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Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics
365 Customer Engagement

Drive your sales higher, provide excellent customer service and improve your marketing capabilities with Dynamics 365 CE

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dynamics-365-customer-engagement_icon Dynamics 365 Customer
Engagement
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Years of Experience

Dynamics 365 Customer Engagement’s
Key Features

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Financial Management

Customer support in today's digital age is no longer confined to traditional office hours or physical locations. With the advancement of technology, businesses can now offer support at any time and from any location, using a variety of devices.

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Project Management

Utilizing social analytics to strengthen relationships with customers is a great way to do this.

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Customer Relationship Management

Gaining actionable insights from D365 CRM by visualizing data and using dashboards.

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Reporting and Analytics

Create a positive, customized relationship with your customers to increase sales by creating positive, customized interactions.

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Supply Chain Management

Encouraging sales team members to collaborate and work together towards a common objective.

Unified Customer Journey Management with Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement is a cutting-edge platform, formerly known as Microsoft Dynamics CRM, designed to revolutionize how organizations interact with their customers. Operating in the cloud and fueled by powerful analytics, it serves as a centralized hub for managing customer interactions seamlessly. By harnessing data from various sources, it enables comprehensive tracking and attribution across channels, ensuring a holistic view of customer engagement.

This platform stands out by integrating three essential components: CRM, CDP, and CXM, streamlining customer relationship management, consolidating customer data, and enhancing overall customer experience management. By unifying these functionalities, Dynamics 365 CE empowers businesses to optimize their investments, boost operational efficiency, and deliver exceptional customer experiences at every touchpoint along the journey.

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Technical Specifications

Boost Customer Engagement with Dynamics 365 Apps

Dynamics 365 Sales

Empower your sales team with Dynamics 365 Sales for deeper integration into your business system. Offer customers an omnichannel experience for seamless interactions, leading to increased revenue. Leverage AI-driven sales analytics in D365 Sales to gain profound insights into customer behavior.

Dynamics 365 Marketing

Deliver real-time engagement, expand your customer base, and offer AI-driven personalized experiences with Dynamics 365 Customer Engagement. This intuitive platform, housed within the Dynamics 365 Marketing Module, provides a unified and easily adaptable user experience.

Dynamics 365 Customer Service

Boost customer engagement by offering self-service options, enabling support agents to promptly address customer inquiries with AI-driven insights, optimizing service operations, and proactively monitoring and resolving device issues through integration with IoT solutions.

Dynamics 365 Field Service

Utilize the Dynamics 365 Field Service module to deliver a seamlessly connected service experience, improve staff performance, and optimize service operations efficiency.

Dynamics 365 Customer Engagement Benefits

Microsoft Dynamics 365 Customer Engagement (D365 CE) is a leading CRM solution known for its effectiveness. This AI-powered, cloud-based application centralizes client interactions, delivering exceptional customer experiences.

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Automatic System Update

Which is easy & 100% free

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Increase Productivity

Good output in less time

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Robust Data Security

For trust and authority

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Informed Decision Making

Mitigates risk and losses

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Improved Financial Performance

Through sales & cost-cutting

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Automatic System Update

Which is easy & 100% free

benefit_icon2
Increase Productivity

Good output in less time

benefit_icon3
Robust Data Security

For trust and authority

benefit_icon4
Informed Decision Making

Mitigates risk and losses

benefit_icon2
Improved Financial Performance

Through sales & cost-cutting

service

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Training & Support

Empower your team with comprehensive training and continuous support, maximizing the benefits of your IT investment.

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Frequently Asked Questions

What is Dynamics 365 Customer Engagement?

Efficient customer engagement is crucial for business optimization. It enhances marketing effectiveness, drives sales, and improves customer service, benefiting businesses significantly.

Dynamics 365 Customer Engagement streamlines and enhances Sales, Marketing, Field Service, and Customer Service through automation and optimization.

While customer relationship management (CRM) solutions manage customers, the Customer Engagement platform goes further by automating tracking and engagement. This enables increased sales, greater efficiency, and improved customer service.

Our expert team will guide you through a straightforward 5-step process for a successful implementation. This process includes the following phases: Discovery, Planning, Deployment, Migration, and Configuration.

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