End-to-End BPO Services for ConnectWise

Optimize your ConnectWise-powered business processes with expert backend support, streamlined workflows, and cost-efficient operations tailored for IT service providers.

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Overview

BPO Service for ConnectWise
What It Does
Key Benefits

ConnectWise BPO Service by Madhda provides dedicated back-office, accounting, administrative, and operational support designed specifically for MSPs and IT service providers using ConnectWise Manage, Sell, or Automate.

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Service Desk & Ticket Operations Support

Managing ticket triage, assignment, updates, SLA monitoring, and overall service workflow administration inside ConnectWise.

Agreement & Contract Management

Maintaining agreements, recurring billing setups, price adjustments, add-ons, and contract-level compliance.

Finance & Billing Operations

Handling time entries, expense approvals, invoice generation, billing reviews, and syncing financial data accurately.

Customer & Company Data Management

Ensuring clean, updated customer records, configurations, security roles, and documentation.

Procurement & Inventory Coordination

Overseeing product catalog updates, purchase orders, receiving, and vendor coordination via ConnectWise workflows.

Reports, Dashboards & Analytics Support

Preparing financial, operational, and service reports directly from ConnectWise for leadership visibility.

Workflow Automation & System Administration

Managing automations, status workflows, escalations, and platform configurations for smooth operations.

End-to-End ConnectWise Back-Office Support

Executing daily operational, financial, and administrative tasks so your internal teams can focus on service delivery and customer success.

Reduce operating costs by up to 60%

Improve accuracy in billing, reporting & data entry

Boost operational efficiency with expert ConnectWise-trained staff

Faster turnaround time for daily tasks

Scale your MSP operations without hiring overhead

Ensure compliance & standardized workflows

Core Features

ConnectWise Data Management

Accurate handling of tickets, time entries, agreements, and customer records.

Financial Operations Support

Billing, invoicing, expense tracking, reconciliations, and reporting.

Ticketing & Service Desk Assistance

End-to-end ticket lifecycle management for IT service providers.

Sales & CRM Support

Pipeline maintenance, quote preparation, and opportunity tracking.

Admin & Back-office Support

Documentation, workflow setup, reporting automation, and data cleanup.

Customer Communication Support

Handling follow-ups, reminders, and post-resolution communication.

Technical Specifications

Foundational software, platform, and ecosystem

Software solutions
We specialize in developing rapidly evolving, modern software solutions tailored to meet the ever-changing needs of Technology Solution Providers (TSPs). With a security-first mindset, we prioritize safeguarding partner data and their customers’ data, ensuring robust protection and peace of mind.
Unified platform
Stands as the industry’s most modern and unified platform. It boasts infinite scalability, intelligent automation, value-added reporting and insights, and a user-friendly interface. Leveraging a modern engineering approach, we deliver rapid innovation, with updates sometimes occurring daily. Furthermore, our open APIs provide extensibility and flexibility for those seeking customization.
Vast ecosystem
We’re proud to offer the industry’s largest marketplace of third-party integrations, designed to extend ConnectWise solutions. These integrations enhance operational efficiency, introduce additional sources of recurring revenue, and empower TSPs to thrive in a dynamic marketplace.

Comprehensive, flexible integrated services

ConnectWise stands out as the sole provider capable of managing all the services Technology Solution Providers (TSPs) require to expand their teams and support their businesses in a rapidly evolving industry. Our distinctive service model offers TSPs the flexibility to manage everything independently, with our assistance, or have services entirely managed on their behalf.

Regardless of the chosen model, our Network Operations Center (NOC), Security Operations Center (SOC), dedicated technician services, help desk services, and strategic consulting teams are staffed by highly trained and certified experts. Their expertise enables TSPs to scale their operations efficiently and profitably, ensuring sustained growth and success in the dynamic landscape of IT services.

Cybersecurity

ConnectWise prioritize proactive research, preparation, and prevention to uphold the security of our products and the safety of our partners. This commitment includes maintaining a dedicated Cyber Research Unit, which collaborates with the broader industry to share findings and insights.

Uphold a promise of transparency in the event of a cyber incident, ensuring our partners are kept informed and empowered to respond effectively. Focuses on innovative product development ensures that our partners have access to the most up-to-date information and tools to safeguard their customers and businesses from evolving threats.

Community and industry investment

ConnectWise offers exclusive industry benchmarking, acting as a vital business-building resource to support individual Technology Solution Providers (TSPs) in a competitive market. Through our comprehensive business coaching, peer groups, and profitability-focused programs, we facilitate the growth and transformation of businesses at an accelerated pace.