Microsoft Dynamics 365 CRM

Strengthen Relationships. Accelerate Sales. Build Connected Customer Experiences.

Unlock a unified platform that helps you manage sales, service, and customer relationships—all in one place. With Madhda’s expertise, you can implement, optimize, and scale Microsoft Dynamics 365 CRM to fuel growth and long-term customer loyalty.

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Microsoft Dynamics 365 CRM is a powerful customer relationship management solution that helps businesses strengthen customer engagement, improve sales performance, streamline service operations, and build meaningful, long-term relationships.

It centralizes customer data, automates processes, and empowers your teams with AI-driven insights—so you can deliver faster responses and better experiences at every stage of the customer lifecycle.

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Centralizes all customer interactions, contacts, and history

Automates sales processes, tasks, and follow-ups

Tracks leads, opportunities, quotes, and deals in real time

Enhances case management and customer service workflows

Provides AI-based insights for smarter decision-making

Integrates seamlessly with Outlook, Teams, Power BI, and Microsoft 365

Helps manage marketing campaigns and customer journeys

Boost sales productivity with guided selling and automation

Build stronger customer relationships with 360° visibility

Improve service delivery through streamlined case and ticket management

Enable data-driven decisions with real-time dashboards

Increase collaboration across sales, service, and marketing teams

Reduce manual work and improve response times

Scale easily with cloud-based flexibility and reliable security

Features

Lead & Opportunity Management

Track prospects, sales pipelines, and deal stages effortlessly

Sales Automation

Automate follow-ups, reminders, and quote processes

Customer Service Management

Handle cases, SLAs, escalations, and resolutions efficiently

360° Customer View

Access all customer interactions from one unified dashboard

AI & Insights

Forecast revenue, score leads, and identify trends with AI-driven analytics

Omnichannel Capabilities

Engage customers via email, chat, phone, and digital channels

Marketing Coordination

Manage campaigns, segmentation, and customer journeys

Mobile CRM App

Work anywhere with a responsive mobile experience

Seamless Integrations

Connect with Outlook, Teams, Power BI, Power Apps, and ERP systems

Specifications

Sales Module – Lead management, opportunity tracking, forecasting, guided selling
Customer Service Module – Case management, knowledge base, SLAs, customer insights
Marketing Module – Campaign management, segmentation, email journeys (if Marketing is integrated)
Field Service (Optional Integration) – Work orders, scheduling, asset management
Project Operations (Optional Integration) – Project management, billing, and resource planning
AI Insights Module – Predictive analytics, lead scoring, sentiment analysis
Power Platform Extensions – Automations, custom apps, workflows, analytics

Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights empowers you to track customer interactions and gather valuable data for personalized marketing campaigns and data-driven analysis.

Capture and analyze customer interactions and behaviors
Unify data from various applications for a holistic view
Execute targeted marketing campaigns using customer data
Utilize AI to understand and respond to customer demands
Deliver personalized content to enhance customer engagement

Ready to boost your sales, service, and customer engagement?

Let’s build a CRM that drives growth and relationships.

Start Your CRM Journey

Packages

365 CRM Custom Price

Request a personalized pricing quote tailored to your business needs

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Why Choose MADHDA

Microsoft Certified Partner

As a Certified Microsoft Partner, we guarantee the delivery of tailored business solutions and cutting-edge embedded strategies.

Proficient Team

Our team consists of highly skilled professionals who are certified by Microsoft implementing Dynamics 365 solutions.

Dedicated Support

We’ve developed a dedicated support model designed to ensure our clients maintain seamless continuity throughout their processes.

Competitive Pricing

Our tailored and top-tier implementations are available at a 40% discounted rate compared to alternative Microsoft implementation partners.

Custom Configured

Based on your existing workflow and in line with your business objectives enhancing the effectiveness of your revenue-generating initiatives.

Flexible Delivery

We prioritize your project and recognize your time constraints, ensuring timely delivery in accordance with committed deadlines.

Microsoft Dynamics CRM

Let’s transform your customer engagement with a CRM that works the way your business does.

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Frequently Asked Questions

What is Microsoft Dynamics 365 CRM?

It’s a suite of applications that helps businesses manage sales, customer service, and relationships through automation, analytics, and centralized data.