Microsoft Power Virtual Agents

Combine low-code and pro-code bot development into a single canvas with Power Virtual Agents. This platform allows you to create and deploy intelligent conversational bots that can quickly respond to the needs of employees and customers, all at scale.

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Overview

What is Power Virtual Agents?
What Power Virtual Agents Does
Benefits of Power Virtual Agents

Microsoft Power Virtual Agents (PVA) is an AI-powered chatbot platform that enables businesses to create smart, conversational bots for customer service, sales, HR, IT, and operations — without any coding. With natural language understanding, seamless integrations, and low-code design tools, it helps organizations deliver instant support and automate repetitive tasks.

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Power Virtual Agents

Builds custom chatbots for web, mobile, portals, and internal platforms

Automates repetitive queries and support tickets

Handles customer service, employee requests, and system-based conversations

Integrates with Dynamics 365, Power Automate, Power Apps, and back-end systems

Uses generative AI to answer questions, summarize content, and personalize responses

Provides analytics to understand usage, performance, and improvement areas

Supports multilingual conversations

Offers enterprise-grade security and governance

Reduce support workload and operational costs

Provide 24/7 instant assistance to customers and employees

Improve user experience with fast, AI-powered responses

Automate common tasks like password resets, FAQs, service requests, and lead capture

Integrate with systems for real-time actions (ticket creation, order status, data retrieval)

Scale support without increasing staffing

Build and improve bots with low-code, visual editors

Deploy across websites, Teams, social channels, and portals

Microsoft Power Virtual Agents
Key Features

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AI-Powered Conversations

Understand natural language using built-in generative AI and analytics.

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Low-Code Bot Builder

Build bots quickly using simple, visual editors.

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Copilot-Driven Authoring

Create topics, responses, and conversational logic with AI assistance.

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Multichannel Deployment

Publish bots on websites, Teams, mobile apps, portals & social channels.

Deep Integrations

Connect bots with Dynamics 365, Power Automate, Power Apps, Azure, and external services.

Actionable Bots

Trigger flows, retrieve data, create records, and perform tasks automatically.

Conversation Analytics

Measure performance, track usage, and optimize topics.

Enterprise Security

Built-in compliance, governance, and identity control.

Specifications

AI Conversation Engine
Generative AI Features & Copilot
Topic Authoring Canvas
Bot Framework Integration
Power Automate Integration
Omnichannel Deployment
Analytics & Insights Dashboard
Data Access & API Integration
User Authentication & Role-Based Access
Knowledge Sources (Web Pages, Files, Databases)

Dynamics 365 Field Service

Build Smart AI Chatbots in Minutes - Not Months

Empower your teams with automated, intelligent conversations.

Speak to our Power Virtual Agents Experts

Packages

Virtual Agents Custom Price

Contact us to get a quote.

Get a customized quote.

Why Choose MADHDA

Microsoft Certified Partner

As a Certified Microsoft Partner, we guarantee the delivery of tailored business solutions and cutting-edge embedded strategies.

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Proficient Team

Our team consists of highly skilled professionals who are certified by Microsoft implementing Dynamics 365 solutions.

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Dedicated Support

We’ve developed a dedicated support model designed to ensure our clients maintain seamless continuity throughout their processes.

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Competitive Pricing

Our tailored and top-tier implementations are available at a 40% discounted rate compared to alternative Microsoft implementation partners.

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Custom Configured

Based on your existing workflow and in line with your business objectives enhancing the effectiveness of your revenue-generating initiatives.

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Flexible Delivery

We prioritize your project and recognize your time constraints, ensuring timely delivery in accordance with committed deadlines.

Let’s Build Your AI-Powered Chatbot Today

Transform how your customers and teams interact with your business.

Schedule a Free Consultation

Frequently Asked Questions

Do I need coding knowledge to build a bot in Power Virtual Agents?

No. Power Virtual Agents is designed to be low-code, enabling both business and technical users to build bots easily.

Can the bot integrate with Dynamics 365 or Business Central?

Yes. It integrates seamlessly with all Microsoft business apps and external systems.

Can Power Virtual Agents be used internally?

Absolutely. Many companies use PVA for HR, IT helpdesk, onboarding, and employee self-service.

Does it support generative AI?

Yes. PVA uses Azure OpenAI and Copilot capabilities for intelligent, conversational responses.

Where can I deploy my chatbot?

Websites, mobile apps, Microsoft Teams, customer portals, and social channels

Microsoft Power Virtual Agents

Call Us: +91 9904713303

Email Us: sales@madhda.com