Training & Support - MADHDA Inc. a Microsoft Partner

Overview

What is Dynamics 365 Training & Support?
Key Benefits

Real-time Customer Service

Dynamics 365 Training & Support is a dedicated service designed to help your team understand the system, adopt new features confidently, and resolve issues quickly. With the right training and expert support, your organization gets more value from every module—Sales, Customer Service, Finance, Supply Chain, Business Central, Field Service, and more.

Role-based and department-specific training

Improved user adoption across teams

Faster resolution of system issues

Minimized downtime and business disruptions

Access to functional and technical support experts

Optimized system performance and process efficiency

Training for new features, updates, and integrations

Guidance on best practices and compliance

Our Dynamics 365 Training & Support Covers

Dynamics 365 CRM (Sales, Customer Service, Marketing, Field Service)
Dynamics 365 ERP (Business Central, Finance, Supply Chain Management)
Power Platform training—Power Apps, Power Automate, Power BI
Module-specific functional training for daily users
Admin training for system configuration & security roles
End-user training for UI navigation, data entry & reporting
Training for custom modules, integrations & add-ons
Support for workflows, automation, dashboards, and extensions
On-demand technical support for issues and troubleshooting

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Our Training & Support Process

01

Training Needs Assessment

We analyze your teams, roles, and processes to identify training gaps.

02

Customized Training Plan

We prepare tailored programs for users, admins, and leadership teams.

03

Live Training Sessions

Instructor-led, hands-on sessions with real scenarios and practice exercises.

04

Documentation & Learning Materials

Guides, video recordings, quick-reference sheets, and best-practice notes.

05

Ongoing Support Setup

Ticketing, priority issue handling, system monitoring, and proactive alerts.

06

Feature Adoption & Optimization

Regular sessions for new updates, AI features, Copilot, workflows, etc.

07

Review & Improvement Cycle

Periodic audits to improve usage, performance, and operational efficiency.

Train Your Team. Strengthen Your System - Book a Training Session

Contact our customer support team if you have any further questions. We are always here to help you out

How Training & Support Improves Your Business

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Higher User Adoption

Your team uses more features effectively, reducing dependency on manual work.

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Better Productivity & Accuracy

Trained users make fewer errors and complete tasks faster.

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Reduced Downtime

Quick troubleshooting keeps operations running without delays.

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Smarter Decision-Making

Users understand reports, dashboards, and AI features for real insights.

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Optimized Processes

We fine-tune your Dynamics 365 setup based on evolving needs.

Why Madhda for Dynamics 365
Training & Support

Microsoft Certified Partner

Certified Dynamics 365 specialists

Training Programs

Role-based and module-specific training programs

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Q&A Support

Unlimited Q&A and after-session support

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Documentation Sessions

Comprehensive documentation & recorded sessions

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Proper Guidence

Functional + technical guidance for all modules

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Proper Optimization Approach

Continuous improvement and system optimization approach

Packages

Custom Pricing

Training and support costs vary based on user count, modules, training hours, and SLA requirements.

Get a Custom Quote

Need ongoing Dynamics 365 help? - Speak with our Support Experts

Contact our customer support team if you have any further questions. We are always here to help you out

Frequently Asked Questions

Do you offer training for both new and existing users?

Yes. We provide onboarding training for new employees and refresher sessions for existing teams.

Do you provide onsite or online training?

Both options are available based on your preference.

Can you train users on customized modules?

Absolutely—our team trains users on custom features, extensions, and integrations.

What does your support include?

Troubleshooting, bug fixing, admin help, functional queries, and performance optimization.

How do you handle urgent issues?

Critical issues receive priority and are addressed based on your SLA agreement.

Pravin_Dangar-removebg

Pravin dangar

Founder, CTO

Contact our customer support team if you have any further questions. We are always here to help you out